Division 3 INTRODUCTION

This document consists of a Common Communication Network / Common System Interface Service Level Agreement (CCN/CSI SLA) between the European Commission (‘Service Provider’) and the Kingdom of Norway (‘Service Requester’), collectively referred as ‘the Parties to the SLA’.

In particular the ‘Service Provider’ includes the organisational units of DG TAXUD, as listed below:

• DG TAXUD B2 unit coordinating all CCN/CSI activities;

• ITSM3 Operations providing operational services;

• CCN2DEV providing CCN software (evolutionary and corrective maintenance services);

• Trans-European Backbone network provider (CCN/WAN, currently OBS).

Based on the nature of the requested service, one of the Service Providers will fulfil the task.

The ‘Service Requester’ is the national administration (NA) of the Kingdom of Norway. The concerned organisational units within the NA are:

• the National CCN Support Centre in charge of the support and management of the DG TAXUD CCN Infrastructure equipment located at NA premises as well as the national infrastructure supporting the applications running over the CCN/CSI infrastructure;

• the National Application Support Centre in charge of the national support of the EC applications running in the National Domain and using the CCN/CSI infrastructure services;

• the National Application Development Teams in charge of the development of applications using the CCN/CSI infrastructure including their sub-contractors.